Privacy Policy

This privacy policy (“Privacy Policy”) explains how Branded Filters Pty Ltd (“Branded Filters,” “we” and “us”) obtains, utilizes, shares and safeguards information collected from (i) visitors to its Websites; and (ii) customers using its Services (“Customer”), including without limitation and (each, a “Website,” collectively, the “Websites”) in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs) set out in that Act, which regulate the way that certain entities handle personal information throughout its life cycle, from collection/receipt to use and disclosure, storage, accessibility and disposal.

By visiting our Websites or by becoming a Branded Filters Customer, you consent to the collection, use and transfer of your personal information pursuant to the terms of this Privacy Policy.

1) The Personal Information We Collect From You
At Branded Filters, we respect your privacy and are committed to protecting it through our compliance with this policy. We do not collect personally identifiable information about you when you visit our websites. We collect information about you directly from you through email, over the phone or on the Website by registering for an online account with us. Personal information that we collect includes the following:
(i) contact information such as your name, address, email address, telephone or mobile number which you have submitted voluntarily; and
(ii) if you are an Account Customer, we additionally collect company name, company address, banking information, payment preferences, information obtained from third-party background check providers. You may also need to provide personal information about other individuals to us such as your authorised representatives. If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this statement.

Branded Filters may place small files called “cookies” on your computer when you visit the Websites. Cookies facilitate your utilization of the Websites and enable us to track activity and customize your website experience. If you do not wish to receive a cookie from Branded Filters Global, you may set your internet browser settings to decline or disable the cookie.

2) How Your Personal Information is Used
We will generally collect and use your personal information for the purposes of:
(a) confirming your identity;
(b) responding to your enquiries about our products and services;
(c) providing you with our products or services;
(d) obtaining your feedback on our products and services;
(e) improving our businesses and enhancing your customer experience
(f) creating and managing your account on our database
(g) marketing campaigns and promotional activities that may be of interest;
(h) responding to any concerns or complaints that you raise against us;
(i) managing any legal action between you and us; and
(j) complying with any relevant laws and regulatory obligations

If you choose not to provide us with certain information about you, we may not be able to provide you with the products or services we offer, communicate with you or respond to your enquiries and concerns.

3) How Your Personal Information is Disclosed
We do not share any Personal Information collected from you with third parties or any of our partners except in the circumstances in connection with the purposes described in section 2 of this Privacy Policy.
We may disclose your personal information to related entities including (but not limited to):
• our vendors, business partners and other organisations that provide us with support and technical services;
• any third parties to whom you have directed or permitted us to disclose your personal information (e.g. payment processes);
• within Branded Filters and Soonaik Group of Companies for purposes connected with our business and relationship with you, and where otherwise permitted by applicable laws.

We do not and will never sell, rent or trade any of the personal information you provide to us to any outside parties without your permission, unless it is necessary for us to do so in order to carry out our service to you or otherwise as required by law.

4) Updating Your Information
If you wish to access any of your personal information that we hold or would like to change or correct any error in that information, please contact us so we can respond to your request at the details provided in section 9 of this Privacy Policy. We will need to verify your identity before giving you access to information. In certain circumstances we’re allowed to deny your request, or limit the access we provide. If that is the case, we’ll write to you explaining why you cannot access the requested information.

5) Information Security
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. We use appropriate physical and technological security measures to protect your information both online and offline from unauthorized access and against illegal manipulation and processing, accidental loss and damage. While we put the necessary steps in place to keep your information safe, you should be aware of the numerous information security threats we have today and take appropriate care to keep your information secure.

6) Information Retention
We will retain your information for as long as your account is active or as needed to provide services to you, all in accordance with applicable laws, or until an individual expresses a preference to opt-out. We may at our sole discretion, delete or amend information from our systems, without notice to you, once we deem it is no longer necessary for such purposes.

7) Opting Out
You may elect to opt out of receiving any correspondence from us at any time by providing Branded Filters with written or electronic notice. Please contact us at the details provided at the bottom of section 9 of this Privacy Policy.

8) Updates to our Policy
We reserve the right to modify this Privacy Policy from time to time, at our sole discretion, so please review it frequently. The date of last revision it was last updated is set out below. To the extent permitted by law, any changes to our policy will be posted to the Websites and such changes will be effective immediately upon posting. Your continued use of the Websites and failure to opt out of membership will indicate your agreement to such changes.

9) Contact
If you have questions, comments or complaints regarding our Privacy Policy or in relation to our information handling practices, you can contact Branded Filters at 3/11 Woomera Place, Archerfield QLD 4108, Australia or by the following:
Telephone: 07 3195 9293
Fax: 07 3535 0621

Effective Date: 27 October, 2020
Last updated: 27 October, 2020